Return Policy

RETURNS

Are you, for some reason, not satisfied with your purchase? You can return your order within 14 days. The articles must be returned undamaged and with their labels attached.

Return address
RVK DESIGN
[Your Correct Return Address]

What options are there for returning my item(s)?

1. Return by post
You can choose to return your package via a shipping company such as Bpost, DPD, or another carrier. In the original packaging that the item was delivered in, you will find an order confirmation with the return address on it. Please enclose the order confirmation with the items to be returned and send the package back with sufficient postage. Returns are made at your own expense and risk.

2. Drop-off at the RVK DESIGN Studio
You can also stop by our studio and return or exchange the article(s) yourself. In this case, you do not have to pay any return costs. Just let us know in advance via hello@roosvandekerckhove.com when you would like to drop by.

If you have any questions, don’t hesitate to contact hello@roosvandekerckhove.com.

You will be refunded within 14 days counted from the day we receive your package.

Please be aware that all archive and sample sale purchases are final, and we will not accept the return or exchange of products purchased during the online and in-store archive or sample sales.

REFUND

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will not be refunded.

A refund of the returned goods will be made within 14 days counted from the day we receive your package. The refund will be processed via the same payment method used to make the purchase. Shipping costs are at your expense and will be deducted from your refund.

Since we are not responsible for any items sent to us in error, we recommend using a postal service that insures the value of your returned products or provides proof of posting.